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How wins63 Handles Your Account Under Philippine Law

This page sets out the legal framework that governs your account with wins63, including how we collect and use your data, what rules apply to transactions made through GCash, Maya, or InstaPay, and where eligibility depends on local law.

Philippine-applicable termsGCash, Maya, InstaPay coveredAccount data rightsContact path for policy queries
wins63 How wins63 Handles Your Account Under Philippine Law
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about a specific clause, want to exercise a data right, or need written confirmation of how your account information is handled, our policy team is reachable through three direct channels. We aim to respond to data-related requests within the period required under applicable law, and we will confirm receipt of your query by the same channel you used to send it.

Live Chat Open the chat widget from any page in your account dashboard. Identify your query as a legal or data matter so it routes to the right team without delay.
Email Support Send your request to our support address from the email registered to your account. Include your account username and the specific policy section your query refers to.
Account Help Centre Log in, go to Account Settings, then select Help and Policy. From there you can submit a formal data-access or policy-change request directly through your account record.
DATA AND ACCOUNT CARE

How We Protect and Manage Your Account Information

Account security and data handling are not afterthoughts at wins63. Every section below reflects a real operational practice — from how login sessions are secured to how long we keep your payment records after an account closes.

Session and Login Security Your account session uses SSL encryption and an OTP verification step on each new device login. We do not store your GCash or Maya PIN — those stay inside the respective e-wallet app.
Payment Data Handling Transactions via GCash, Maya, and InstaPay generate a reference number on our side only. We do not retain your full account number for those rails beyond what is needed for dispute resolution.
Data Retention Policy Account records are kept for as long as your account is active and for the post-closure period required by applicable Philippine law. After that window closes, personal data is deleted or anonymised.
Requesting Changes or Access You may request a copy of your data, ask us to correct inaccurate details, or query why a specific record exists — all through Account Settings or our email support channel.

Common Questions About wins63 Legal Terms

Below are the questions we get asked most often about account rights, data use, and how our legal terms apply to accounts in the Philippines. Each answer reflects our actual policy, not a generic template response.

These terms apply to any account registered on wins63. Access and eligibility depend on local law in the Philippines — where a service is not permitted for your account type, it will be restricted accordingly.

We collect registration details, transaction history, and session logs to operate your account. Data is not sold to third parties and is retained only for as long as required under applicable law or your active account period.

No. When you transact via GCash, Maya, or InstaPay, only the confirmation reference reaches our system. Your e-wallet credentials and PIN remain inside the respective payment app.

Yes. Log in, go to Account Settings, select Help and Policy, and submit a data-access request. You can also email our support team from your registered address and we will respond within the period required by applicable law.

After account closure, your records are retained for the post-closure period required under Philippine law for transaction and identity verification purposes. Once that period ends, personal data is deleted or anonymised.

Any update to our terms is posted on this page before it takes effect. Continuing to use your account after the effective date means you accept the revised terms. We recommend checking this page periodically.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.